Last updated: February 23, 2026
This Privacy Policy covers the information we collect about you when you use our products or services, or otherwise interact with Dismantly (for example, using our website), unless a different privacy policy is displayed. This policy also explains your choices about how we use information about you, including how you can object to certain uses of information about you, and how you can access and update certain information about you.
When we refer to "Dismantly," "we," or "us" in this policy, we mean Dismantly FZ-LLC, a company established in the United Arab Emirates. We offer products and services, including our website and related tools, which we collectively refer to as "Services" in this policy.
Our contact details and information about how to deal with any concerns are set out at the end of this Privacy Policy.
We collect information about you when you provide it to us, when you use our Services, and when other sources provide it to us, as further described below.
We collect information about you when you input it into our Services or otherwise provide it directly to us. This information may include your name, contact details, or other account or profile information as described below.
Account and Profile Information: We collect information about you when you register for an account, create or modify your profile, set preferences, sign up for or make purchases through the Services. For example, you provide your contact information and, in some cases, billing information when you register for the Services. You may also have the option of adding a profile picture, bio, and other details to your profile information to be displayed in our Services. We keep track of your preferences when you select settings within the Services.
Content you provide through our products: The Services include web, desktop, and mobile products you use, where we collect and store content that you post, send, receive, and share. This content includes any information about you that you may choose to include. Content also includes the files and links you upload to our Services.
Content you provide through our websites: The Services also include our websites owned or operated by us. We collect other content that you submit to these websites. For example, you provide content to us when you provide feedback, submit inquiries, activate a free trial, or when you participate in any interactive features, surveys, contests, promotions, activities, or events.
Information you provide through our support channels: The Services also include customer support, where you may choose to submit information regarding a problem you are experiencing with a Service. Whether you open a support ticket, speak to one of our representatives directly, engage with our instant messenger chat, or otherwise engage with our support team, you will be asked to provide contact information, a summary of the problem you are experiencing, and any other documentation, screenshots, or information that would be helpful in resolving the issue.
Payment Information: We collect certain payment and billing information when you register for certain paid Services. If you need to use your credit card for any of our Services, your credit card details will not be stored online and cannot be accessed by our staff. However, your credit card details may be encrypted and securely stored by our chosen payment provider.
We collect information about you when you use our Services, including browsing our websites and taking certain actions within the Services. This information is only used to optimise your usability experience and is never shared outside of Dismantly.
Your use of the Services: We keep track of certain information about you when you visit and interact with any of our Services. This information includes the features you use, the type, size, and filenames of attachments you upload, frequently used search terms, and how you interact with others on the Services.
Device and Connection Information: We collect information about your computer, phone, tablet, or other devices you use to access the Services. This device information includes your connection type and settings when you install, access, update, or use our Services. We also collect information through your device about your operating system, browser type, IP address, URLs of referring/exit pages, device identifiers, and crash data. We use your IP address and/or country preference in order to approximate your location to provide you with a better Service experience. How much of this information we collect depends on the type and settings of the device you use to access the Services.
Cookies and Other Tracking Technologies: Dismantly and our third-party partners, such as our analytics partners, use cookies and other tracking technologies (e.g., web beacons, device identifiers, and pixels) to provide functionality and to recognise you across different Services and devices. This information is only used to optimise your usability experience and is not shared outside of Dismantly.
How we use the information we collect depends in part on which Services you use, how you use them, and any preferences you have communicated to us. Below are the specific purposes for which we use the information we collect about you.
To provide the Services and personalise your experience: We use information about you to provide our Services to you, including to process transactions with you, authenticate you when you log in, provide customer support, and operate, maintain, and optimise the Services. Our Services also include tailored features that personalise your experience and enhance your productivity.
For research and development: We are always looking for ways to make our Services smarter, faster, more secure, integrated, and useful to you. We use collective learnings about how people use our Services and feedback provided directly to us to troubleshoot and to identify trends, usage, activity patterns, and opportunities for integration and improvement of the Services. We also test and analyse certain new features with some users before rolling the feature out to all users.
To communicate with you about the Services: We use your contact information to send transactional communications via email and within the Services, including confirming your purchases, reminding you of subscription expirations, responding to your comments, questions, and requests, providing customer support, and sending you technical notices, updates, security alerts, and administrative messages. These communications are part of the Services and in most cases you cannot opt out of them. If an opt-out is available, you will find that option within the communication itself or in your account settings.
To market, promote, and drive engagement with the Services: We use your contact information and information about how you use the Services to send promotional communications that may be of specific interest to you. You can control whether you receive these communications as described below under "Opt-out of communications."
Customer support: We use your information to resolve technical issues you encounter, to respond to your requests for assistance, to analyse crash information, and to repair and improve the Services.
For safety and security: We use information about you and your Service use to verify accounts and activity, to monitor suspicious or fraudulent activity, and to identify violations of Service policies.
To protect our legitimate business interests and legal rights: Where required by law or where we believe it is necessary to protect our legal rights, interests, and the interests of others, we use information about you in connection with legal claims, compliance, regulatory, and audit functions, and disclosures in connection with the acquisition, merger, or sale of a business.
With your consent: We use information about you where you have given us explicit consent to do so for a specific purpose not listed above. For example, we may publish testimonials or featured customer stories to promote the Services, with your permission.
If you are an individual in the European Economic Area (EEA) or the United Kingdom (UK), we collect and process information about you only where we have legal bases for doing so under applicable laws. This means we collect and use your information only where:
If you have consented to our use of information about you for a specific purpose, you have the right to change your mind at any time, but this will not affect any processing that has already taken place.
We collect information globally and may store that information outside of your country of residence, to wherever we or our third-party service providers operate for the purpose of providing you the Services. Whenever we transfer your information, we take steps to protect it.
As we are based in the United Arab Emirates, your personal information may be transferred to, and stored in, countries outside of your jurisdiction. Where applicable UK and EU data protection regulations apply, we will ensure that any transfer of personal data is carried out in accordance with those regulations, including by relying on adequacy decisions or appropriate safeguards such as standard contractual clauses.
Some of the personal information we collect may be processed by third-party data processors in other countries. We will only transfer this data outside the EEA or UK where appropriate legal safeguards are in place. If you wish to know more, please contact us using the details below.
We share information we collect about you in the ways discussed below, but we are not in the business of selling information about you to advertisers or other third parties.
Sharing with other Service users: When you use the Services, we share certain information about you with other Service users.
Community Forums: Our websites may offer publicly accessible blogs, forums, or other community features. You should be aware that any information you provide in these areas may be read, collected, and used by any member of the public who accesses them. We urge you to consider the sensitivity of any information you input into these Services.
Sharing with third parties: We share information with third parties that help us operate, provide, improve, integrate, customise, support, and market our Services.
Service Providers: We work with third-party service providers to provide website and application development, hosting, maintenance, backup, storage, virtual infrastructure, payment processing, analysis, and other services for us. If a service provider needs to access information about you to perform services on our behalf, they do so under instruction from us, including abiding by policies and procedures designed to protect your information.
Links to Third-Party Sites: The Services may include links that direct you to other websites or services whose privacy practices may differ from ours. Your use of and any information you submit to any of those third-party sites is governed by their privacy policies, not this one.
With your consent: We share information about you with third parties when you give us consent to do so.
Compliance with Enforcement Requests and Applicable Laws; Enforcement of Our Rights: In exceptional circumstances, we may share information about you with a third party if we believe that sharing is reasonably necessary to (a) comply with any applicable law, regulation, legal process, or governmental request, including to meet national security requirements, (b) enforce our agreements, policies, and terms of service, (c) protect the security or integrity of our products and services, (d) protect Dismantly, our customers, or the public from harm or illegal activities, or (e) respond to an emergency which we believe in good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person.
We use data hosting service providers to host the information we collect, and we use technical measures to secure your data. While we implement safeguards designed to protect your information, no security system is impenetrable and due to the inherent nature of the Internet, we cannot guarantee that data, during transmission through the Internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others. However, all sensitive data is stored encrypted. We will respond to requests about this within a reasonable timeframe.
How long we keep information we collect about you depends on the type of information. After such time, we will either delete or anonymise your information or, if this is not possible, then we will securely store your information and isolate it from any further use until deletion is possible.
Account information: We retain your account information until you delete your account. We also retain some of your information as necessary to comply with our legal obligations, to resolve disputes, to enforce our agreements, to support business operations, and to continue to develop and improve our Services.
Information you share on the Services: If your account is deactivated or disabled, some of your information and the content you have provided will remain in order to allow other users to make full use of the Services.
Marketing information: If you have elected to receive marketing emails from us, we retain information about your marketing preferences unless you opt out or explicitly ask us to delete such information. We retain information derived from cookies and other tracking technologies for a reasonable period of time from the date such information was created.
We are committed to protecting your personal information. We will at all times work to ensure that we are taking all the steps to protect your personal information. If we become aware of any security breach relating to your personal information, we will advise you as soon as we can.
You have certain rights and choices available to you when it comes to your information. Below is a summary of those rights and choices, how to exercise them, and any limitations. We will respond to requests about this within a reasonable timeframe.
If you wish to exercise any of your rights listed above, please contact us at the details provided in Section 12 below.
Our Services and related documentation give you the ability to directly control your personal information and account, including the ability to access and update certain information, deactivate your account, and delete certain information from within the Service.
Opt out of communications: You may opt out of receiving promotional communications from us by using the unsubscribe link within each email, updating your email preferences within your Service account settings, or by contacting us as provided below. Even after you opt out from receiving promotional messages, you will continue to receive transactional messages regarding our Services.
Do Not Track Signals: Some browsers have incorporated "Do Not Track" (DNT) features. Because there is not yet a common understanding of how to interpret the DNT signal, our Services do not currently respond to browser DNT signals.
We comply with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL), and any regulations issued pursuant thereto. As a data controller, we ensure your personal data is processed lawfully, fairly, and transparently, and only for the specific purposes outlined in this Privacy Policy. You may exercise any rights granted to you under the PDPL by contacting us at the details below.
Our products are intended for both personal use and use by organisations. Where the Services are made available to you through an organisation (e.g., your employer), that organisation is the administrator of the Services and is responsible for the end-users and/or Service sites over which it has control. Please direct your data privacy questions to your administrator in such cases, as your use of the Services is subject to that organisation's policies.
The Services are not directed to individuals under 16. We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information. If you become aware that a child has provided us with personal information, please contact our support services.
We may change this privacy policy from time to time. We will post any privacy policy changes on this page and, if the changes are significant, we will provide a more prominent notice by adding a notice on the Services homepages, login screens, or by sending you an email notification. We encourage you to review our privacy policy whenever you use the Services to stay informed about our information practices.
Your information is controlled by Dismantly FZ-LLC, a company established in the United Arab Emirates. If you have questions or concerns about how your information is handled, please direct your inquiry to:
Dismantly FZ-LLC
Email: admin@dismantly.ai
Address: in5, Dubai Internet City, Dubai, United Arab United